What Our FAQ Covers and Why It Matters
We put this FAQ together based on the real questions that come through our support channels every day. Most of them fall into a handful of categories: getting into your account, moving money in or out, understanding how games work, and sorting out device or browser issues on mobile. Each answer below gives you the actual steps — not a pointer to
call someone else. For payments, we focus on GCash, Maya, and InstaPay because those are the rails most accounts here use. For games, we cover how categories like slots, live tables, fishing-shooter rooms, and crash games fit into the lobby so you know what to expect before you open one. If something changes on our end — like a payment flow update
or a new verification step — we update these answers to match. Players in Cebu City and elsewhere across the Philippines use the same account processes, so everything here applies to your account regardless of where you are. Where eligibility or access is relevant, it depends on local law and applies to eligible accounts only.
- GCash
- Maya
- InstaPay